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Advanced searchGetting Support In The UK
All new starter systems purchased in the UK include Software Assurance valid for 1 year from date of purchase. Software Assurance provides you with email support and service pack releases.
If you have valid Software Assurance and wish to open a support query, use the support form to log your case directly with the Equisys support engineers.
Web-based support
Is available on a 24/7 basis from the Equisys website. A range of technical notes, 'How to' guides, software updates and fixes for known issues can be found in the comprehensive and fully searchable Knowledge Base.
Email support
Standard support via email is available to customers with a valid Software Assurance. Software Assurance also provides all software upgrades and updates without further charge. Contracts are available for 1, 2, 3 or 5 years.
To purchase Software Assurance please contact your reseller or Equisys sales on 020 7203 4001, or email sales@equisys.com.
If you have a valid support contract and wish to open a support query, use the support form to log your case directly with the Equisys support engineers.
Telephone support
Telephone support is available to customers who purchase or upgrade to Software Maintenance. Telephone support operates on a call back service by an Equisys support engineer. Software Maintenance also provides all software upgrades and updates without further charge. Contracts are available for 1, 2, 3 or 5 years.
To purchase Software Maintenance please contact your reseller or Equisys sales on 020 7203 4001, or email sales@equisys.com.