All the latest Technotes from Equisys http://www.equisys.com Fri, 28 May 2010 17:08:00 FeedCreator 1.7.2 en-gb Copyright (C) 2009 Equisys Software Development http://blogs.law.harvard.edu/tech/rss/ http://www.equisys.com/technotes/ztn1791.htm When uninstalling Zetafax Server 2010 on the Windows 7 platform, a warning message is displayed recommending that “The following application should be closed ‘Fax monitor daemon process. v1.1’" . Thu, 27 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1790.htm After configuring a FOIP device the Zetafax Server shows an error message on startup and fails to start. Thu, 27 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1789.htm On opening the Zetafax Server an error message is displayed saying “The Zetafax server is not running and cannot be started remotely”. The Zetafax Server then fails to start. Thu, 27 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1788.htm When setting up the server location settings from the Zetafax Client login screen an error message is displayed saying “Cannot read from file: ” followed by the shared folder path entered. Thu, 27 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1787.htm This technical note documents the manual steps required for the configuration of the Exchange Server and Active Directory to allow Zetafax Server v2010 to function with Exchange Server 2010. These steps are for server administrators who wish to have total manual control over their Exchange 2010 Server machine and do not wish to run the Zetafax Exchange Server 2010 installer. Thu, 27 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1786.htm This technical note details known issues administrators should be aware of when trying to install the Zetafax connector on systems running Microsoft Exchange 2010. Thu, 27 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1785.htm Zetafax 2010 is now available, and is released to customers via download and CD. Thu, 27 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1784.htm This document describes how to update a Zetafax installation to version 2010. Thu, 27 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1783.htm Zetafax 2010 is now available, and is released to customers via the download service and on CD. Thu, 27 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn4088.htm This how-to guide will ensure that the Zetadocs for GP client is correctly installed in a Terminal Services/Citrix environment. Fri, 21 May 2010 15:45:00 Zetadocs for GP http://www.equisys.com/technotes/ztn4087.htm If the Zetadocs Client frequently reports messages indicating that archiving has failed when sending, from Zetadocs for GP or Zetadocs for NAV, for a particular customer then you may be experiencing this problem. Problematic characters include: ë,á,â,ä,è,é,ì,í,ò,ó,ù,ú,ü,ö and their uppercase versions. You can verify that you have this problem by comparing the archiving success/failure of companies with or without special characters. Fri, 21 May 2010 15:45:00 Zetadocs for NAV http://www.equisys.com/technotes/ztn1772.htm This technote will describe the steps required to configure a Quintum Tenor AF gateway to work with Zetafax and the Fax over IP connector. Wed, 12 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1781.htm If you have mail users with similar smtp addresses, faxes may be sent from the wrong user. Tue, 10 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1779.htm After installing the Zetafax Exchange Connector on a Windows Server 2008 R2 machine the pickup and drop folders will be shared with the wrong permissions. Fri, 7 May 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1774.htm When sending faxes via the Zetafax SMTP gateway, it produces an error in the log file similar to the following: “Not a ZF recipient (02999888777@fax)”. Wed, 21 April 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn4083.htm This article provides a high level feature comparison of Zetadocs for GP v2.0 on Microsoft Dynamics GP v9.0 and Microsoft Dynamics GP v10.0. Tue, 6 April 2010 15:45:00 Zetadocs for NAV http://www.equisys.com/technotes/ztn1778.htm When you attempt to view a text message in the Zetafax Client, you receive a warning similar to the message: \\fax-server\zfax\users\username\z-in\~recd972.tmp is not a valid tiff fax file Fri, 26 March 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1777.htm When troubleshooting issues, technical support may ask you for the “checker files”. This is a group of information and configuration files which is gathered by a technical support tool. This technote will cover how to gather these files, using the checker file tool, in the preferred method by technical support. Fri, 26 March 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1776.htm The Outlook extensions for Zetafax are installed as part of the Zetafax Client application. This technical note shows you how to address a fax without the Zetafax Client and Outlook extensions. Fri, 26 March 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn4081.htm This document explains what needs to be done to enable printing from the role tailored client (RTC) to Zetadocs. Fri, 12 March 2010 15:45:00 Zetadocs for NAV http://www.equisys.com/technotes/ztn4076.htm When printing a document with more than 10 pages an error is displayed saying “The number of records printed does not match the count expected.” and the document does not appear in the Zetadocs Client. Fri, 26 February 2010 15:45:00 Zetadocs for NAV http://www.equisys.com/technotes/ztn4075.htm On a non English version of Zetadocs for NAV, the “Zetadocs Archive” menu item on NAV Card forms performs a search for documents associated with the current record and returns no results. This is despite previously archiving documents associated with this record and confirming their presence in the archive by browsing to the respective subfolder. Fri, 26 February 2010 15:45:00 Zetadocs for NAV http://www.equisys.com/technotes/ztn4078.htm This technote announces support for Zetadocs for NAV on Windows 7 and Windows Server 2008 R2 systems. Tue, 9 February 2010 15:45:00 Zetadocs for NAV http://www.equisys.com/technotes/ztn4079.htm When sending a batch using the Zetadocs client with archiving to SharePoint enabled, some of the documents may successfully send but then fail to archive. Fri, 22 January 2010 15:45:00 Zetadocs for NAV http://www.equisys.com/technotes/ztn1773.htm When sending an SMS message using the Zetafax Server, three additional blank lines are appended to the beginning and end of the SMS text. Wed, 20 January 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn4074.htm This technote outlines the performance of a Zetadocs for NAV system using the minimum recommended specifications. This should help when choosing the appropriate hardware setup for sending large batches. Fri, 8 January 2010 15:45:00 Zetadocs for NAV http://www.equisys.com/technotes/ztn1771.htm Use of the NotifyMail command no longer forwards confirmations to the specified user’s Email inbox. There are no error messages, the functionality no longer works. Fri, 8 January 2010 15:45:00 Zetafax http://www.equisys.com/technotes/ztn4077.htm On attempting to convert a large PDF file with OCR enabled the document will appear in the document queue saying that the conversion failed. The converted file will not have been produced. Tue, 5 January 2010 15:45:00 Zetadocs for NAV http://www.equisys.com/technotes/ztn1770.htm When receiving a fax through a FOIP gateway, the CSID, CLI and DID information sent to Zetafax Server, i.e. the information used to route the fax, contains unexpected prefixes and suffixes. As a result, the fax is not routed to the correct user. Tue, 15 December 2009 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1768.htm When troubleshooting Brooktrout boards for the sending/receiving of faxes it can be necessary to use the Dialogic Fax Diagnostic Tool to narrow down where the problem lies. Mon, 14 December 2009 15:45:00 Zetafax http://www.equisys.com/technotes/ztn1769.htm The FaxBroadcast Client takes a long time to submit a large fax job and to load the full list of recipients for an existing fax job. Tue, 1 December 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4073.htm After clicking on ‘Zetadocs Archive’ from Microsoft Dynamics NAV, the Zetadocs SharePoint Search Results web page displays the following error - " Your search cannot be completed because of a service error" . Thu, 3 December 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4071.htm This document details the steps to install the Document Queue Archive Subfolder feature patch to a Zetadocs for NAV 3.0 installation. Thu, 3 December 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4070.htm When sending a large batch of documents from the Zetadocs Client via Microsoft Outlook, you may receive an ‘Out Of Memory’ exception. Thu, 3 December 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4069.htm When sending a large batch from the Zetadocs Client via Microsoft Outlook 2003, you experience a high failure rate, e.g. 500 out of a batch of 2000. Thu, 3 December 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4067.htm When running the Zetadocs for NAV installer for the first time it will ask you to install several prerequisites before continuing with the install. Thu, 3 December 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1767.htm When queuing a large number of faxes for sending on the Zetafax Server, the server will stop sending and appear hung after roughly 50,000 or more faxes have been queued for sending. Thu, 3 December 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1766.htm When installing or upgrading the Zetafax Client you do not get any option to select the language and the installation wizard cannot continue. Thu, 3 December 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4066.htm When printing a statement to Zetadocs, the Zetadocs PDF Client does not launch. Thu, 5 November 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4064.htm This document describes how to update a Zetadocs for Microsoft Dynamics NAV v2.1 installation to version v3.0 Thu, 5 November 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4063.htm This technote summarizes the changes in Zetadocs for Microsoft Dynamics NAV v3.0 from v2.1 International. This is an English only release. Thu, 5 November 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4061.htm On an NAV 4.0 system running on Windows Vista 64-bit, printing a report to Zetadocs will result in NAV crashing and/or being generally unstable. Thu, 5 November 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4060.htm This how-to guide will ensure that the Zetadocs NAV client is correctly installed in a Terminal Services/Citrix environment. Thu, 5 November 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1765.htm This technote describes the behaviour of Zetafax Server-associated Brooktrout programs after upgrading from Windows 2008 to Windows 2008 R2. Thu, 5 November 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1764.htm Most companies have a requirement to send paper based faxes. HP MFP’s can directly integrate with Zetafax to send faxes. This removes the requirement for fax machines and allows users to send faxes from the MFP without a dedicated fax line. Thu, 5 November 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1763.htm Most companies need to send paper faxes, for customers who send a low volume of paper faxes they can integrate the HP OfficeJet 8500 CB023A with their Zetafax solution. This enables authenticated faxing which records all fax transmissions within a global sent archive and also provides a successful send email notification. Thu, 5 November 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1762.htm Although most faxes are generated using desktop applications, there is still a requirement for most companies to send out paper based faxes. There are a number of ways this can achieved using MFP’s (Multi Function Printers) integrated with Zetafax. For successful transmissions email notifications can be delivered, as well as storing all sent faxes within a global archive. Thu, 5 November 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1760.htm When sending a fax using the SMTP gateway, the email message is rendered into HTML code onto the coversheet of the fax. Thu, 15 October 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1761.htm Sending a large batch of documents from the Zetadocs Client via Outlook is slow. Wed, 14 October 2009 15:45:00 Zetadocs http://www.equisys.com/GA_Redirects/technotes/ztn4065.htm On sending of some reports using Zetadocs the report may be delivered to more recipients than intended. Wed, 14 October 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4059.htm When attempting to start or restart the Zetadocs Document Converter service, it does not appear to be enabled, and fails to start. Any documents placed in the monitored folders are not converted. Mon, 05 October 2009 15:45:00 Zetadocs http://www.equisys.com/GA_Redirects/technotes/ztn4058.htm When installing Zetadocs PDF Client, you may experience an installation failure during the ‘start services’ stage of the install. A notification message stating that the Printer Spooler service must be stopped may also appear. Zetadocs PDF installation rolls back and the product is not installed. Mon, 05 October 2009 15:45:00 Zetadocs http://www.equisys.com/GA_Redirects/technotes/ztn4057.htm There may be certain situations where the Zetadocs PDF printer cannot be uninstalled through standard procedures. In this case, a manual uninstall may be required in order to remove the printer drivers from the system. Mon, 05 October 2009 15:45:00 Zetadocs http://www.equisys.com/GA_Redirects/technotes/ztn1759.htm When sending a fax with attachments with the Mail Rendering Subsystem enabled on the fax server on Windows Server 2008 R2, the fax fails to send and times out due to a rendering error. Tue, 29 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1758.htm This technical note show expressions that can be added in a report with Pegasus Opera 2 v.6. Mon, 28 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1757.htm This document describes how to install this update on an existing Zetafax 2009 system. Thu, 24 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1756.htm This technical note describes the new features in the Platform Feature Pack for Zetafax 2009. Thu, 24 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1755.htm You immediately receive a non delivery report (NDR) when sending a fax from Outlook with the Zetafax Exchange Connector installed with the following details: 550 5.1.1 RESOLVER.ADR.RecipNotFound; not found Tue, 22 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1754.htm Faxes sent from a HP Digital Sender to Zetafax using the HPSCAN function are not processed. The .HPF file stays in the HPSCAN folder (path specified in Zetafax Configuration). Wed, 09 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1747.htm This document describes how to update a Zetafax installation to version 2009 SP1. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1746.htm This technote describes the resolved issues in Zetafax 2009 SP1. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1745.htm This technical note provides a brief description of what has changed in Zetafax since version 2009, and how to update your system to the latest version. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1753.htm Selecting the ‘Fax using Zetafax’ option from the ‘Send’ menu in MS Word under Terminal Services prints the document to the default printer rather than the Zetafax Printer. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1752.htm This technical note provides information on how to update your Zetafax Server SR140 installation to use the latest Brooktrout drivers. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1751.htm Double clicking the fax image area when viewing a received fax causes Outlook to crash and close unexpectedly. The image below shows the area within which the problem occurs. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1750.htm When attempting to delete a message rule from the inbox rules dialog in the Zetafax Client, the rule will appear to have been deleted successfully. However when the inbox rules dialog is opened again the rule will still appear in the list. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1749.htm All formatting in the Outlook message body is lost once the fax is sent. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1748.htm This document describes the steps required to configure a Quintum Tenor BX gateway to work with Zetafax and the Fax over IP connector. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1743.htm When sending a fax through the email gateway using Exchange 2007, users may occasionally notice a missing space character between words in the resulting fax image. Wed, 02 September 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1744.htm This technical note describes how to update your Zetafax Server installation to use the latest Brooktrout Drivers. Thu, 14 August 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1742.htm Outlook fails to receive inbound faxes or delivery reports, even though the Zetafax Server says it has passed them to the email gateway. Thu, 14 August 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1741.htm When double-clicking a received fax in Outlook 2007 the fax viewer form is opened, but an image is not displayed. Thu, 2 July 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1740.htm This technical note provides information on how to configure the Zetafax API so that it can be accessed from a web-based application. Thu, 2 July 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1739.htm This issue applies where Zetafax 2009 or earlier has been installed without the Outlook extensions when upgrading using the custom install type with the Outlook extensions selected. Thu, 2 July 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1738.htm When using the eCopy ShareScan OP Client together with the Zetafax Server and Exchange 2007, you are unable to specify a coversheet for a fax message. The “Attach Coversheet” option in the eCopy ShareScan OP Client has no effect on the fax message being sent. Thu, 2 July 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4053.htm Zetadocs can capture scanned documents and archive these. This technical note gives you guidance on suitable scanners that can be used with Zetadocs. Thu, 21 May 2009 15:45:00 Zetadocs http://www.equisys.com/GA_Redirects/technotes/ztn4052.htm Zetadocs uses Microsoft SharePoint technology to archive copies of documents that are delivered and also to store captured documents. Thu, 21 May 2009 15:45:00 Zetadocs http://www.equisys.com/GA_Redirects/technotes/ztn4051.htm Zetadocs uses Microsoft SharePoint technology to archive copies of documents that are delivered and also to store captured documents. There is a choice of which Microsoft SharePoint technology to use with Zetadocs. Thu, 21 May 2009 15:45:00 Zetadocs http://www.equisys.com/GA_Redirects/technotes/ztn4050.htm When you search for an archived PDF from either NAV or via a manual search, the Zetadocs Search results show the PDF properties but there is no link to view the PDF itself. Thu, 21 May 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4048.htm This technote provides details on how to locate the latest information about the Zetadocs for Microsoft Dynamics GP v2.0 release. Thu, 21 May 2009 15:45:00 Zetadocs for GP http://www.equisys.com/GA_Redirects/technotes/ztn4047.htm This technote summarizes the changes in Zetadocs for Microsoft Dynamics GP v2.0 from v1.0. Thu, 21 May 2009 15:45:00 Zetadocs for GP http://www.equisys.com/GA_Redirects/technotes/ztn4046.htm Post-install, the site column display names appear as "$Resources:xxx" rather than using the real site column name. e.g. "$Resources NAV Record No" instead of just "NAV Record No." Thu, 21 May 2009 15:45:00 Zetadocs SharePoint Extensions http://www.equisys.com/GA_Redirects/technotes/ztn4045.htm When modifying the Zetadocs SharePoint Extensions Advanced Search web part, i.e. to add a custom search field, and then clicking Exit Edit Mode on the page and navigating to a different page, a warning dialog is displayed Thu, 21 May 2009 15:45:00 Zetadocs SharePoint Extensions http://www.equisys.com/GA_Redirects/technotes/ztn4043.htm This document describes how to update a Zetadocs for Microsoft Dynamics NAV installation to version v2.1 Thu, 21 May 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4042.htm This technote summarizes the changes in Zetadocs for Microsoft Dynamics NAV v2.1 International from v2.0. Thu, 21 May 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4041.htm Fax and image documents which have been OCR processed by the Zetadocs Server ? Document Conversion service do not contain correct character set information. This is evident when attempting to copy and paste text which includes non English characters. Upon pasting the code the text only contains standard English characters. This issue applies to all non English languages that use characters beyond that of the standard English character set. Thu, 21 May 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4040.htm Deleting an item from a Zetadocs Document Queue results in the following error message, however, the document is not open on the users system. This results in the user being unable to delete the item from the queue. Thu, 21 May 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4039.htm This is issue can manifest itself as either of the two issues below: 1. While installing Zetadocs Server the installation pauses with the "Status: Starting Service" and then rolls back resulting in a failed install. 2. After a successful installation Zetadocs Document Converter fails to start and the Event Log has an error detailing that the service timeout during startup. Thu, 21 May 2009 15:45:00 Zetadocs http://www.equisys.com/GA_Redirects/technotes/ztn4038.htm When running the Zetadocs for NAV installer for the first time it will ask you to install several prerequisites before continuing with the install. One of these prerequisite installs is the Zetadocs Client installer. Thu, 21 May 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4037.htm When printing a Zetadocs enabled report with the delivery dialogs enabled the Zetadocs Delivery form is displayed. Click on the contact lookup to display the contact list, and then click on ContactàCard to show the contact card. Thu, 21 May 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4036.htm When launching the Zetadocs Document Viewer from the document queue the Document Viewer will not retain focus and will not display on top of NAV. Thu, 21 May 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1737.htm Users installing or upgrading to Zetafax client 2009 (some non-English languages) may receive an error that the installation failed. Mon, 20 May 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1736.htm When using the Zetafax API printer functions, the Zetafax Client displays a message saying ?Invalid or unknown format for print spool file ZETAFAX.SPL? Tue, 14 May 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1735.htm Attaching an RTF file to a new fax message in the Zetafax API (COM API, C API and Z-SUBMIT) results in the RTF file being rendered as control codes, rather than as readable text. Wed, 6 May 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1734.htm When receiving faxes in quick succession to a Brooktrout TRxStream board, the receiving channel intermittently hangs and is unable to receive subsequent faxes either for a period of time or until the Zetafax Server is restarted. Mon, 20 Apr 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1733.htm This document describes how to configure Windows dialing properties (TAPI settings) on a Zetafax Server, for use in locations where the area code must be omitted for a specific list of exchanges within that area code. Fri, 17 Apr 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1732.htm This document describes how to configure Zetafax dialing properties in locations where the area code must be omitted for a specific list of exchanges within that area code. This is a typical requirement in some areas of North America which are transitioning to full 10-digit dialing. Fri, 17 Apr 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1731.htm This document will take you through the steps to get a basic setup of Fax over IP in Zetafax using the Brooktrout SR140 and Dialogic Media Gateway (the 1000 analog model specifically in this document). Fri, 17 Apr 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1730.htm This document will take you through the steps to get a basic setup of Fax over IP in Zetafax using the Brooktrout Sr140 and Dialogic Media Gateway (the 3000 model specifically in this document). Fri, 17 Apr 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1729.htm There is a problem when doing a fresh install of the Zetafax Client on Windows XP machines that have Office 2007 installed. When this problem occurs, the installer rolls back and no files are copied onto the machine. Tues, 31 Mar 2009 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4035.htm When attempting to delete a file from the document queue a message will appear saying that the file is in use. It will not be possible to delete any file from the queue. Tues, 31 Mar 2009 15:45:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1725.htm This document describes how to update a Zetafax installation to version 2009. Wed, 24 Mar 2009 14:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn3576.htm This technote summarises the changes in Zetadocs PDF v6.0 from v5.0. Wed, 24 Mar 2009 14:45:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn1724.htm This technical note provides a brief description of what has changed in Zetafax since version 2008, and how to update your system to the latest version. Wed, 24 Mar 2009 14:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1723.htm Zetafax 2009 is now available, and is released to customers via download and on CD. Wed, 24 Mar 2009 14:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1719.htm This technical note provides an overview of Zetafax Server support when installed in a VMWare virtualized environment. Wed, 24 Mar 2009 14:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1722.htm This technical note provides information on how to force Brooktrout TR1034, Trufax BRI and SR140 devices to always receive faxes in G3F (normal) format. Mon, 16 Mar 2009 17:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1721.htm Inbound fax messages are not routed to Exchange 2007 mailboxes from the Zetafax Server. Mon, 16 Mar 2009 17:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4034.htm After printing a single transaction to Zetadocs, the Zetadocs Delivery window is presented. If you change the "Address ID" to something other than the original "Address ID", an error message may be presented. Mon, 16 Mar 2009 17:45:00 Zetadocs for GP http://www.equisys.com/GA_Redirects/technotes/ztn4033.htm After archiving 2 or more Purchasing Return documents to SharePoint, when searching for the documents in the archive using the "Additional menus" "Zetadocs Archive" menu option in the "Returns Transaction Entry" or "Returns Transaction Inquiry Zoom" windows, some of the documents archived do not appear in the search results. Mon, 16 Mar 2009 17:45:00 Zetadocs for GP http://www.equisys.com/GA_Redirects/technotes/ztn4032.htm After installing Zetadocs for GP on a computer with a local dictionary, on launching Dynamics GP, a dialog appears prompting the user to add new code into the GP dictionary. If the user answers no an error occurs. Mon, 16 Mar 2009 17:45:00 Zetadocs for GP http://www.equisys.com/GA_Redirects/technotes/ztn4031.htm With Zetadocs for GP installed and Dynamics GP running on the system, after printing to the Zetadocs PDF printer, Zetadocs for GP no longer displays the delivery dialogs or sends documents to the Zetadocs Client properly. Mon, 16 Mar 2009 17:45:00 Zetadocs for GP http://www.equisys.com/GA_Redirects/technotes/ztn4030.htm Printing a Purchasing Return or Purchasing Inventory transaction to the Zetadocs Client raises an error message similar to Print job file "filename.grp" unsuccessful, deleting print job. Mon, 16 Mar 2009 17:45:00 Zetadocs for GP http://www.equisys.com/GA_Redirects/technotes/ztn4029.htm In Microsoft Dynamics GP, when using the Receivables Transaction Entry window to create a new transaction, you experience an error when trying to print to the Zetadocs Client by clicking the button labelled "Print". The error message box contains the message "EmbeddedCommandData object not created". The Zetadocs Client does not launch. Mon, 16 Mar 2009 17:45:00 Zetadocs for GP http://www.equisys.com/GA_Redirects/technotes/ztn4028.htm This technote provides details on how to locate the latest information about the Zetadocs for Microsoft Dynamics GP v1.0 release. Mon, 16 Mar 2009 17:45:00 Zetadocs for GP http://www.equisys.com/GA_Redirects/technotes/ztn3575.htm Printing of images from Windows Photo Gallery in Vista will not work correctly. Once printing is completed the Zetadocs client is not launched. Mon, 19 Jan 2009 15:05:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn1718.htm On some machines, you may be unable to install the Zetafax Server, Client or Zetadocs PDF. The install wizard fails with the message "The wizard was interrupted before...could be completely installed". Mon, 19 Jan 2009 15:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1717.htm When used with Brooktrout T1 EM wink or analog DID boards, Zetafax intermittently misses incoming calls. Mon, 19 Jan 2009 14:55:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1716.htm Upgrading from Zetafax version 9 and 10 to Zetafax 2008 either hangs, or fails with the following error (1721). Mon, 19 Jan 2009 14:50:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1710.htm Email profile accounts allow a number of email users to share a Zetafax account for sending and receiving faxes through the email gateway. This section describes the process of creating an email user profile account and enabling email users using Zetafax Configuration. Mon, 19 Jan 2009 14:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4025.htm Post-install, the site column display names appear as '$Resources:xxx' rather than using the real site column name. e.g. $Resources NAV Record No instead of just NAV Record No. Tue, 23 Dec 2008 10:15:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4024.htm This document describes how to update a Zetadocs for Microsoft Dynamics NAV installation to version v2.0. Tue, 23 Dec 2008 10:10:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4023.htm This technote summarizes the changes in Zetadocs for Microsoft Dynamics NAV v2.0 from v1.2. Tue, 23 Dec 2008 10:05:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1715.htm When starting the Zetafax Server CAPI devices take a minimum of 6 seconds per device to initialize. Tue, 23 Dec 2008 10:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4022.htm When using the Outlook add-in for Zetadocs PDF to convert files to PDF before they are sent via email, the option to select Office files is greyed out and the files cannot be converted. Tue, 26 Nov 2008 12:30:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn1709.htm Faxes sent using Exchange 2007, are sent directly to the BadMail folder. The following line appears in the EML file created in the Drop folder: Content-Transfer-Encoding: base64. Thu, 06 Nov 2008 12:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4021.htm In the sales and purchase document queues, when associating an entry from the document queue to an existing record, the following error message appears. Tue, 04 Nov 2008 17:00:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1688.htm This technical note describes how to install the Zetafax Client Application on a Terminal Server so that the Zetafax Client and Office 2007 addins are available to all users. Thu, 30 Oct 2008 11:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn3572.htm A user may be able to print correctly to the Zetadocs printer in one session, but after they have logged off and back on again it will stop working. Printing will take place, but the files will not appear in Zetadocs. Fri, 03 Oct 2008 16:55:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn1708.htm When checking for updates on the Zetafax Server you receive error 13003 that the Update Service does not recognize this product. Fri, 03 Oct 2008 16:50:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1707.htm Faxes sent via SMTP are correctly transmitted, however the confirmation emails are not returned by Zetafax to the user. Wed, 01 Oct 2008 10:10:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1706.htm When adding new CAPI devices through the Zetafax Configuration Tool, the device name is generated automatically and ranges from CAPI-0 to CAPI-98. This restricts the number of CAPI devices to 99. Attempts to create any further devices fail. Wed, 01 Oct 2008 10:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1702.htm This technical note details the process to install the Zetafax Outlook Extensions using group policy in a Windows 2003 active directory domain. Wed, 03 Sep 2008 10:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1705.htm If the Failover Zetafax Backup server is run as a service it fails to initialise when started. Fri, 22 Aug 2008 16:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4017.htm On navigating to the Zetadocs site home page, a web part on the page reports the following error:'Web Part Error: This page has exceeded its data fetch limit for connected Web Parts. Try disconnecting one or more Web Parts to correct the problem.' Fri, 15 Aug 2008 15:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1704.htm With Zetafax 2008, attempting to register with a company name containing accented characters fails. Wed, 13 Aug 2008 15:50:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1700.htm This article will guide you through the process of entering your contact details correctly in order to receive your registration code. Wed, 13 Aug 2008 15:45:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1699.htm After entering your registration details on the online registration page, you receive an email telling you that your attempt to register Zetafax has failed as the starter license key already exists and is associated with a different company name. Wed, 13 Aug 2008 15:40:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4012.htm Sending a batch from NAV to Zetadocs with a "\" in the name will not work correctly. The batch will appear in Zetadocs as a number of individual documents. Archiving to SharePoint will also not work correctly if there is a "\" in the batch name. Mon, 11 Aug 2008 16:40:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4011.htm Sending a batch with documents on hold and archiving enabled will result in the Zetadocs client throwing an unhandled exception. Documents will all be sent correctly before this error and some of the documents will be archived correctly. Mon, 11 Aug 2008 16:30:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn3568.htm While attempting to merge documents which include at least one image document (jpg, bmp, gif etc) you receive the error message 'Picture printing not available from desktop printing experience'. Thu, 31 Jul 2008 16:30:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn1701.htm When installing Zetafax Remote Administration, the installer displays an error. Tue, 29 Jul 2008 16:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1698.htm The Zetafax 2008 Server Installation does not complete during an upgrade from Zetafax 2006. Tue, 29 Jul 2008 10:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn3569.htm All documents created after upgrading to Zetadocs v5 have each page of the printed document squashed into the top left of each page of the resulting PDF. Mon, 28 Jul 2008 14:30:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn1689.htm This technical note describes how to uninstall the Zetafax Client Applications on a Terminal Server. Mon, 28 Jul 2008 14:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn3570.htm The Zetadocs Client can leverage the fax capabilities of the Zetafax Client to add fax as delivery option alongside email and print. This article details how to setup this functionality. Thu, 24 Jul 2008 16:30:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn3566.htm This technical note will go through the steps required to register Zetadocs PDF in order to completely activate your product. Fri, 11 Jul 2008 17:00:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn1691.htm For systems using Exchange2007, Zetafax Server does not start. Attempts to start the server fail with the following error: "Process GATEWAY terminated - shutting down system" Thu, 10 Jul 2008 14:10:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1692.htm This document details the steps involved to upgrade the evaluation system to a fully working copy of Zetafax to be used in a production environment. Thu, 10 Jul 2008 14:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1693.htm This document contains a step by step guide on the installation of a failover system for Zetafax Server. Thu, 10 Jul 2008 13:50:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1694.htm Copies of Zetafax 2008 and any associated upgrade or add-on packs require the registration to be completed within 28 days to be able to continue sending faxes. Thu, 10 Jul 2008 13:40:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1695.htm This document describes how to install a further Zetafax trial license when it has been renewed via the Sales team. Thu, 10 Jul 2008 13:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1696.htm This document describes how to install a full Zetafax license while retaining all the settings you configured with the trial system. Thu, 10 Jul 2008 13:20:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn3567.htm This technical note will go through the steps required to register Zetadocs PDF in order to completely activate your product. Thu, 10 Jul 2008 13:10:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn3565.htm This technical note describes how to install the Zetadocs PDF application on a Terminal Server so that the Zetadocs Client and Office 2007 addins are available to all users. Thu, 10 Jul 2008 13:00:00 Zetadocs PDF http://www.equisys.com/GA_Redirects/technotes/ztn1657.htm This document describes how to update a Zetafax installation to version 2007 SP2. Thu, 26 Jun 2008 14:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1687.htm When submitting a fax to the Zetafax Server, you are unable to abort the fax from the Zetafax client or Zetafax Server queue manager. Thu, 12 Jun 2008 14:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1684.htm When printing to the Zetafax Printer from Microsoft Excel, the Zetafax Client displays a message saying 'Invalid or unknown format for print spool file ZETAFAX.SPL'. Wed, 11 Jun 2008 10:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4008.htm This document details new and updated feature detail of this release. Thu, 28 May 2008 10:20:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1685.htm A brief comparison of the features using Zetafax Exchange and Zetafax SMTP. Thu, 28 May 2008 10:10:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1098.htm This document describes how to perform a fax shot (single document to multiple users) using Microsoft Word 2003 / 2007 and the Zetafax client. This procedure uses the Mail Merge facility in Word, and the embedded addressing feature of the Zetafax printer. Thu, 28 May 2008 10:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1686.htm This document describes the process for installing the Zetafax Connector for Sage SalesLogix which will enable Zetafax as a fax provider for use within the SalesLogix CRM system. Thu, 22 May 2008 10:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4007.htm This how-to guide will ensure that the Zetadocs NAV client is correctly installed in a Terminal Services environment. Tue, 6 May 2008 10:00:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1680.htm This document details the steps involved to upgrade the evaluation system to a fully working copy of Zetafax to be used in a production environment. Wed, 30 Apr 2008 09:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4006.htm When you try and use Zetadocs for NAV you get the following error: "This message is for C/AL programmers: The call to member GetDocumentQueueObject..." Wed, 23 Apr 2008 12:30:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4005.htm When you try and use Zetadocs for NAV you get the following error: "This message is for C/AL programmers: Could not create an instance of OLE control..." Wed, 23 Apr 2008 12:15:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn4004.htm When running a report that has been modified to work with Zetadocs for NAV you see the following error message: "There was an error generating Zetadocs printer output..." Wed, 23 Apr 2008 12:00:00 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1677.htm Zetafax is configured with an AVM card using its CAPI driver. When a fax is sent it is received by the recipient, however Zetafax will continue to send the fax multiple times as CAPI reports an error in transmission. Tue, 15 Apr 2008 09:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1674.htm In Outlook 2007 when a user clicks on "Incoming faxes" the following error message is displayed: "You must install the Zetafax Outlook Extensions for Outlook 2007". Mon, 14 Apr 2008 16:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1678.htm After installing the client on XP you are unable to bring the Zetafax Printer online. Wed, 9 Apr 2008 16:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1676.htm A critical update is now available for the Zetafax Client. This update resolves two major issues. Wed, 9 Apr 2008 09:30:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1673.htm Printing to the Zetafax Printer on Windows 2003 Server leaves a watermark on the resulting fax image. Fri, 4 Apr 2008 12:20:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1610.htm On rare occasions after a fax message is deleted in the Zetafax Client and then a new fax is sent, both the deleted fax and the intended fax are sent to the recipient. Fri, 4 Apr 2008 12:00:00 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1675.htm Symptom: Trying to resend a fax submitted via ZSUBMIT from the Zetafax Client fails. Tue, 25 Mar 2008 17:00:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn3561.htm This technical note explains how to replace a Zetadocs PDF starter license or a Zetadocs PDF add-on license. This can happen for example when the existing license doesn?t have enough users, or was built incorrectly. Tue, 18 Mar 2008 12:00:00 +0000 Zetadocs http://www.equisys.com/GA_Redirects/technotes/ztn1671.htm Received faxes and notifications of successfully sent faxes are not received by the Outlook inbox when using the Zetafax Exchange 2007 connector. Tue, 18 Mar 2008 12:00:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1672.htm When sending a fax from Outlook with Exchange 2007, international dialling prefixes are misinterpreted. A +44 is interpreted as a "D" and a +39 is interpreted as a "9". This results in the fax not being sent. Mon, 17 Mar 2008 16:30:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn4002.htm The NAV Company No., NAV Record No. and any other columns ending in a "." do not get automatically added to a SharePoint Document Library View. Tue, 11 Mar 2008 09:30:00 +0000 Zetadocs for NAV http://www.equisys.com/GA_Redirects/technotes/ztn1664.htm Fax messages are rejected in Outlook after applying Service Pack 1 to Exchange 2007. The status code is No recipient specified. Fri, 7 Mar 2008 16:45:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1669.htm This technical note provides guidelines on how to configure Least Cost Routing (LCR) for Zetafax servers located in different regions within the same country. Mon, 3 Mar 2008 16:45:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1668.htm Faxes sent from Exchange 2007 stop getting processed by the Zetafax Server after having successfully processed fax messages previously. Mon, 3 Mar 2008 16:30:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1658.htm This technote describes the resolved issues in Zetafax 2007 SP2. Thu, 28 Feb 2008 10:30:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1634.htm We do not support in place upgrades to Zetafax 2007 from version 8 or earlier. This technical note describes the process of migrating the system over to Zetafax 2007. Thu, 21 Feb 2008 12:00:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1391.htm When sending faxes via the Zetafax SMTP gateway, recipients may report that some characters are removed or replaced with invalid characters in the subject line of the coversheet. Wed, 20 Feb 2008 15:00:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1667.htm ZETAFAX.EXE causes an error and needs to close after clicking the Quick View button in the Zetafax Client Fax Wizard. Wed, 20 Feb 2008 12:00:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1640.htm This technical note describes how to update your Zetafax Server v2007 SP1 installation to Brooktrout SDK 5.1.3. This is required to support the PCIe Digital boards. Thu, 31 Jan 2008 14:00:00 +0000 Zetafax http://www.equisys.com/GA_Redirects/technotes/ztn1163.htm This Zetafax technical note applies to Zetafax 7 and later when used with the email gateway. Thu, 28 Jan 2008 16:00:00 +0000 Zetafax