Zetafax
Zetafax Support Options
We understand that maintaining your communication channels is a priority and that downtime can equal missed orders and contracts. That's why we offer a range of support options to suit your individual needs. Equisys offers two support contracts in the UK; Software Maintenance and Software Assurance. Both give you peace of mind with technical assistance when you need it and free software updates and upgrades for the length of your contract.
Software Maintenance
Software Maintenance is our premium support contract. It gives you telephone support with a response time of under 2 hours, and priority email support with a response time of under 24 hours. It also includes automatic access to all updates and upgrades to the software.
Software Assurance
Software Assurance is our standard support contract. It gives you email support with a response time of under 24 hours. Software Assurance enables administrators to keep their systems up to date. It includes updates for new platforms and new versions of supported applications, as well as feature enhancements in new releases. It is the quickest, and cheapest way to get updates such as Windows 7 support, which is why we include the first year as standard with all new Zetafax systems.
Software Updates and Upgrades
Customers with Software Assurance or Maintenance automatically receive all upgrades and updates to their software for free. Equisys is constantly developing its software products, defining new technical features to enhance and upgrade performance, improve usability, extend and enrich functionality and to support Microsoft and other vendors’ platform developments.
Hardware Assurance
Hardware Assurance enables you to protect yourself from hardware problems on all Brooktrout and Diva fax boards, providing a two hour response time from Equisys technical support, and replacement hardware being available within 24 hours of Dialogic confirming a hardware failure. Using Hardware Assurance you can insure yourself against the costs and inconvenience to your business should a board fail, and also gain access to driver support and updates.