Zetafax

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Zetafax Support Options

We understand that maintaining your communication channels is a priority and that downtime can equal missed orders and contracts. That's why we offer a range of support options to suit your individual needs. Equisys offers two support contracts in the UK; Software Maintenance and Software Assurance. Both give you peace of mind with technical assistance when you need it and free software updates and upgrades for the length of your contract.

Support Options

Software Maintenance
Software Maintenance, provides telephone support with a response time of under 2 hours, and priority email support with a response time of under 24 hours. It also includes automatic access to all updates and upgrades to the software.

Software Assurance
Software Assurance is our standard support contract, providing email support with a response time of under 24 hours. Software Assurance enables administrators to keep their systems up to date, including updates for new platforms and new versions of supported applications, as well as feature enhancements in new releases. It is the quickest, and cheapest way to get updates such as support for Windows 7, Microsoft Office 2010 or Exchange 2010. For this reason, we include the first year as standard with all new Zetafax systems.

Platinum Support Plan
Our Platinum Support Plan is our premium support contract, for companies with mission critical systems. For more details about our Platinum Support Plan, please contact us.

Software Updates and Upgrades

Customers with Software Assurance, Software Maintenance or a Platinum Support Plan automatically receive all upgrades and updates to their software for free. Equisys is constantly developing its software products, defining new technical features to enhance and upgrade performance, improve usability, extend and enrich functionality and to support Microsoft and other vendors’ platform developments.

Hardware Assurance

Hardware Assurance enables you to protect yourself from hardware problems on all Brooktrout and Diva fax boards, with replacement hardware available within 24 hours of Dialogic confirming a hardware failure. Using Hardware Assurance you can insure yourself against the costs and inconvenience to your business should a board fail.

To purchase or discuss a support option, please contact us.

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